Online Noise Complaint FormThere are now three ways to submit a complaint to the SFO ANAO: phone, email and the online complaint form.
First time users of the online form can create a unique user name and password. All information submitted is secure and not shared with other agencies. You will receive an email with your user name and password; this can be used in all future online noise complaints to expedite the process. If you’d like to bypass creating a user name, you can simply fill out the form as a guest user.
Citizens can also view aircraft flight tracks for a specific time period related to a complaint or in real-time. Members of the community can view flight tracks of aircraft operations at SFO either real-time with a 10 minute delay, or playback the desired time period. Click here to view flight tracks. When viewing a playback of flight tracks, clicking on the flight track gives detailed information for the flight and can also automatically populate the noise complaint form.
Investigating Noise Events
The SFO Noise Monitoring System uses a combination of microphones and radar data to record and track aircraft events throughout the Bay area. Flight track information gathered includes single event and cumulative (over time) noise levels, time of day, aircraft type, altitude and airline. Using this data, staff can determine whether the event in question violated any noise regulations or established noise abatement procedures.
Reports to Airport Community Roundtable
Call tallies along with trends and recent events are reported on a bi-monthly basis to the Airport Community Roundtable during its public meetings.
Response to Citizens
When making a complaint, if you request a call back or more information, you will receive a response from a noise abatement specialist. In general, first time complaints receive a written response. In some cases, especially at Community Roundtable meetings, responses are made personally. If you wish to be contacted by telephone, two attempts will be made to reach you and at least one message is left, if possible. During normal business hours (Monday–Friday 8:00 am to 5:00 pm) the noise complaint line is answered by a member of the Noise Abatement Office Staff.
How do I File a Noise Complaint?
Noise Complaint Hotline – (650) 821-4736
Toll Free Noise Complaint Hotline – (877) 206-8290
Noise Complaint Email – sfo.noise@flysfo.com