First Time Callers

During your first call to the Complaint Line you will be asked to provide your full name, street address, closest cross street, and phone number. In a few days you will receive a letter confirming receipt of your complaint and assigning you an individual caller identification code. After your initial call or future calls, you may use the identification code to bypass voicemail prompts, allowing you to make a complaint faster.

Investigating Noise Events

Complaints regarding an unusual event with descriptive information are most likely to be investigated. Staff discretion is necessary to determine which events warrant a full investigation. The SFO Noise Monitoring System uses a combination of microphones and radar data to record and track aircraft events throughout the Bay area. Flight track information gathered includes single event and cumulative (over time) noise levels, time of day, aircraft type, altitude and airline. Using this data, staff can determine whether the event in question violated any noise regulations or established noise abatement procedures.

Reports to Airport Community Roundtable

Call tallies along with trends and recent events are reported on a monthly basis to the Airport Community Roundtable during their public meetings.

Response to Citizens

When making a complaint, if you request a call back or more information, you will receive a response. In general, first time phone calls and letters receive a written response. In some cases, especially at Community Roundtable meetings, responses are made personally. If you wish to be contacted by telephone, two attempts will be made to reach you and at least one message is left, if possible. During normal business hours (Monday–Friday 8:00 am to 5:00 pm) the noise complaint line is answered by a member of the Noise Abatement Office Staff.

How do I File a Noise Complaint?

Noise Complaint Hotline – (650) 821-4736

Toll Free Noise Complaint Hotline – (877) 206-8290

Noise Complaint Email – sfo.noise@flysfo.com